JTRAN Paratransit is demand response transportation service that provides door to door transportation for individuals who, because of a disability, are not able to utilize a regularly scheduled fixed route bus service or if the rider cannot access a fixed route bus stop or for seniors age 60 years old.
Door to door service means that the vehicle will be at the curb of the pick-up point at a prearranged time and upon request, the Bus Operator can provide assistance for the passenger up to the door of the business, home or destination. When waiting for the bus to come, the rider does not have to be standing at the curb, but should be in a location that allows him/her to see the vehicle when it arrives.
If the passenger does require more assistance beyond the door, an attendant or personal care attendant may ride free. Arrangements can be made on a case-by-case basis for those persons requiring extra assistance.