Click here to view a list of commonly asked customer questions.
Welcome to Jackson, MS - The City With SoulMap
FAQ Topic: Water/Sewer
FAQ
Is the property owner responsible for a sewer back-up?
The property owner is responsible for the line that services his/her building up to the property line. However, if a blockage occurs in the service line but is unknown where the blockage is taking place (private or public property), the property owner must make an effort to free the blockage, at his/her expense. This may...
FAQ
A storm drain is blocked by leaves and debris, who do I call?
If you notice an inlet is blocked, or stormwater is not draining from a street, please call the 3-1-1 action line or submit a ticket online.
FAQ
Who do I contact to repair a utility cut?
The Water/Sewer Division cuts and removes sections of City streets and sidewalks to repair their water & sewer utility lines. Once their utility lines have been repaired, the Infrastructure Management Division is responsible for repairing those utility cuts with asphalt and/or concrete once Water/Sewer Division has completed their repairs. To have these cuts repaired with...
FAQ
What should I do if the sewage is overflowing?
If sewage is overflowing, please call 3-1-1 or submit a ticket online. If it is after-hours, please call 601-960-1234.
FAQ
Who should I contact to report issues of drainage flooding in to my yard due to heavy rainfall?
To report issues concerning drainage problems in your home, contact the City of Jackson’s 311 Action Line and/or the Department of Public Works Water Sewer Business Administration at 601-960-2000.