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Duties: Overseeing all technology operations and evaluating them according to established goals. Devising and establishing IT policies and systems to support the implementation of strategies set by upper management. Analyzing the business requirements of all departments to determine their technology needs.  It also include reviewing budgets, establishing practices for how to manage funds, and ensuring...

The Database Administration provides support for several software applications utilized within the city like 311, Kronos, Incode, C2M Customer to Meter Water Billing, Cisco Fire/Police, and New World Public Safety, etc. This team is also responsible for ensuring user needs are met through the deployment and updates of software.

Assures 2000+ devices and workstations  are connected to the Wide Area Switched Network. The downtown campus buildings, including Information Systems, City Hall, Warren Hood, Fire Headquarters, Police Headquarters, Planetarium, and MetroCenter are connected via single mode fiber running gigabit ethernet. The Wide Area locations, including Fire Stations, Police Precincts, Municipal Garage Complex, and other facilities,...

PC Support Subdivision provides PC and device support for the City's 2000+ personal computers and devices within the different City departments. It is our goal to provide quality support in a timely manner. This support includes installation, configuration, and consulting and needs assessment for both hardware and software.

IT Accounting reviews budgets, invoices, and vendor inquiries, establishes policies as to how to manage funds, and ensures that these policies are followed. Manages accounts associated with the IT Department.

The Systems Administration Sub Division provides support for several hardware platforms and multiple software tiers that are the components of the enterprise computing environment. Enterprise systems for the City's Departments are maintained and supported providing continued assistance and maintenance to ensure maximum productivity and minimal downtime.

The Project Administration Department handles IT assigned projects, research and development, and IT training for City of Jackson employees. This section is also responsible for executing various tasks, creative processes,  detailed planning, and achieving project management deliverables outlined in the project management agenda, as directed by the project manager.